Additional Driver
Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any rental location and present their driving license. A daily surcharge of 11.90 EUR will apply at airport locations and 9.99 EUR at all other locations.
After Hours Service
PLEASE RETURN KEYS TO THE DROP BOX IN THE ARRIVALS HALL
Age Requirements
Renters must have been eligible to hold a driving license for a minimum of 8 years for all vehicles. To rent Passenger and Cargo Vans, renters must have been eligible to hold a driving license for a minimum of 11 years and for Premium vehicles 13 years. No additional surcharges apply.
Cross Border Policy
Vehicles can be driven in Northern Ireland and UK mainland. Travels to Europe mainland are not permitted.An additional charge of 170.25 EUR will be charged for travels to the UK mainland. At all airport locations the charge is 202.60 EUR. Payment must be made via credit card only. Travels to Northern Ireland are free of charge.Customers must always inform the rental branch of their intention to travel to the UK mainland with the vehicle and require authorization.
Damage Waiver
Damage Waiver (DW) reduces the liability of the renter in the event of damage or theft of the vehicle. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase and reduces the applicable excess. If included in the reservation, the excess amount for each incident of damage is 2000 EUR for manual Mini and Economy cars. For all other cars and vans, an excess of 2700 EUR applies. For premium and luxury vehicles an excess of 3000 EUR applies. Before purchasing DW it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Damage Waiver Exclusions/Voids
"DW and EP do not reduce your liability for:a) theft or loss of the Vehicle (or any accessories provided as part of the Rental, such as an electric vehicle’s charging cable) if not supported by a police crime reference. b) damage to the Vehicle caused by any breach of section 3 and 4 of the Rental Agreement, including but not limited to:i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of the mainland of the country in which you rented the Vehicle without our written permission,xi. overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the Vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the Vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation,c) non-payment of the Rental Costs or Additional Costs, or d) any other exclusions to DW or EP specifically listed in the Local Addenda."
Damage Dispute Resolution
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email damageclaim@em.com or call 00 353 1 800 812 781.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it is collected from (whether scheduled or unscheduled) will be subject to a one way fee. The one way fee varies based on car category, location and pick up date. If you have reserved a one-way rental, this fee is listed in the reservation details and/or the Summary. If unscheduled, this fee will be listed on your rental invoice.
Exclusive Policy
Total charges include road fund license and VAT. Damage waiver is not included and must be taken unless an alternative coverage can be verified at time of rental. Additional surcharges may apply. Additional protection products may be purchased.
Excess Protection
Excess Protection (EP) is an optional coverage available either:(i) Where you have also purchased DW from us, in which case, your responsibility for any loss caused by damage to, theft or loss of the Vehicle is further reduced to the excess amount indicated on the Summary, or(ii) If you purchase EP, but not DW, you remain liable for all losses above the amount indicated on the Summary up to the full market value of the Vehicle, every time the Vehicle is damaged or stolen or lost. Excess Protection reduces the liability on the vehicle to the following; 100 EUR for economy and mini vehicles, 500 EUR for premium, luxury vehicles and Luton vans, and 250 EUR for all other vehicles. You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. Excess Protection is not insurance.
Excess Protection Exclusions/Voids
"EP does not reduce your liability for:a) theft or loss of the Vehicle (or any accessories provided as part of the Rental, such as an electric vehicle’s charging cable) if not supported by a police crime reference. b) damage to the Vehicle caused by any breach of section 3 and 4 of the Rental Agreement, including but not limited to:i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of the mainland of the country in which you rented the Vehicle without our written permission,xi. overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the Vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the Vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation,c) non-payment of the Rental Costs or Additional Costs, or d) any other exclusions to DW or EP specifically listed in the Local Addenda."
Refueling Service
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refueling charge of 15.00 EUR. Unused or excess fuel will not be refunded.
Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.
Mileage Policy
Mileage- all vehicles include unlimited mileage
Miscellaneous Policy
The VAT charge on cargo vans and rentals lasting more than 35 days will be 23%.
Forms of Payment
All major credit cards (issued by either Visa, Mastercard or American Express) are accepted. All cards presented must be in the renter's name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. All vehicles require a deposit of 250.00 EUR. Debit cards such as Visa Electron, Vpay and Maestro, cash, checks, prepaid cards, Diners club and Discover card cards are not accepted.
Roadside Protection
Roadside Assisstance Protection (RAP) is an optional product to waive the renter's responsibility for the following: tyre (including the rim) repair or replacement (unless part of a larger repair to the vehicle), replacement key costs, glass repair or glass replacement costs (except when part of a larger repair) and all recovery and call out charges imposed by our chosen roadside assistance providers as a result of a fault occurring to the vehicle due to the renter's error. RAP is not an insurance product; some damages will be excluded and the renter's conduct during the rental period may affect the protection available under RAP (see Exclussions section).Before purchasing RAP, you may wish to check if your personal coverage is adequate. If you decline RAP, you will be required to pay any applicable charges and if possible, seek compensation from your carrier.
Roadside Protection Exclusions/Voids
"RAP does not reduce your liability for:a) theft or loss of the Vehicle (or any accessories provided as part of the Rental, such as an electric vehicle’s charging cable) if not supported by a police crime reference. b) damage to the Vehicle caused by any breach of section 3 and 4 of the Rental Agreement, including but not limited to:i. failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started and failure to lock the vehicle,ii. unauthorised work, modification or repairs on the vehicle, iii. failure to stop using the vehicle or take appropriate action once a, warning light, fault or malfunction becomes known,iv. use by an unauthorised or unlicensed driver,v. Sub-rent of the vehicle or use for hire and reward,vi. damage caused by the use of the wrong fuel,vii. use of vehicle for any reckless, illegal purpose, or deliberately causing injury or damage to property,viii. racing, pacemaking, or teaching someone to drive,ix. use whilst under the influence of alcohol, narcotics or drugs,x. use of the vehicle outside of the mainland of the country in which you rented the Vehicle without our written permission,xi. overloaded with more passengers than seatbelts or to transport goods with a weight heavier than that authorised for the Vehicle,xii. propel or tow any other vehicle or wheeled equipment,xiii. use on any unpaved surface, racetracks, beaches, and test courses, or otherwise off-road,xiv. to drive through water or over any objects that you knew or ought to have known rise above the Vehicle’s ground clearancexv. to drive through height-restricted entrances, bridges or passages if the height restriction is lower than the Vehicle’s overhead clearancexvi. transporting dangerous or noxious substances,xvii. use of vehicle on an aerodrome, airfield, airport or military installation,c) non-payment of the Rental Costs or Additional Costs, or d) when running out of fuel more than once during the Rental Period, or e) any other exclusions to DW or EP specifically listed in the Local Addenda."
LTNT - Deposit Policy
For the car categories Mini, Economy, Compact, Standard and Cargo Vans a deposit of 250 Euro is required, restrictions and additional requirements apply to debit cards. Compact Elite and Premium vehicles require a deposit of 500.00 Euros and renters must be over the age of 30. A credit card issued by Visa, Mastercard or American Express is mandatory to rent these vehicles. All cards must be in the renter's name and be physically presented as contactless is not supported. Cash or prepaid cards are not accepted.
LTNT - VRI
Debit cards are not accepted. Renters with residence in Ireland who wish to use a debit card must hold an Irish driving license and provide proof of address within the last 90 days and a payslip.
LOB Deposit Policy
You may need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.
Renter Requirements
All drivers must present a fully valid and unexpired driving licence (digital licences are not accepted).Unless the driving licence has been issued by the UK or a Member State of the European Union (in standard format):• If the licence is in a language other than that of the country in which you are renting, and the alphabet used is an extended Latin-based alphabet, an International Driving Permit is recommended, but not required, for translation purposes, in addition to the home country licence.• If the home country licence is in a language other than that of the country in which you are renting, and the alphabet used is not an extended Latin-based alphabet (i.e. the alphabet used is Cyrillic, Japanese, Arabic, etc.), an International Driving Permit is required.• If an International Driving Permit is required and cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case, the home country licence must also be presented.• Customers may not rent a vehicle solely with the International Driving Permit. The International Driving Permit is an official translation of the individual's home country licence and is not considered a licence, nor is it considered valid identification. All renters must provide a valid photo ID such as a driving licence, passport or ID card. Visitors to Ireland must also provide proof of return travel and accommodation information while in Ireland. Please note that we reserve the right to request additional ID or conduct further identification checks if needed, which may include an identity check with an external organisation.
Arrival Directions
PLEASE FOLLOW DIRECTIONAL SIGNAGE ALONG THE COVERED WALKWAY AND PROCEED TO THE CAR RENTAL AREA IN THE SURFACE CAR PARK
Third Party Liability
If Third Party Liability is included in your reservation, you and additional authorised drivers will be provided cover by our motor fleet insurance policy (subject to all terms, conditions, limitations, exceptions and exclusions of such policy) that meets or exceeds the minimum required third party liability insurance against death, personal injury and damage to property. Third Party Liability is subject to compliance with all terms, conditions, limitations, exceptions and exclusions, under rental entities insurance policy.
Tralee