Additional Driver
Additional drivers must meet all renter requirements. Additional drivers can be added to the rental agreement if they visit any rental location and present their driving license. A daily surcharge of 11.90 EUR will apply at airport locations and 9.99 EUR at all other locations.
Age Requirements
Renters must have been eligible to hold a driving license for a minimum of 8 years for all vehicles. To rent Passenger and Cargo Vans, renters must have been eligible to hold a driving license for a minimum of 11 years and for Premium vehicles 13 years. No additional surcharges apply.
Cross Border Policy
Vehicles can be driven in Northern Ireland and UK mainland. Travels to Europe mainland are not permitted.
An additional charge of 170.25 EUR will be charged for travels to the UK mainland. At all airport locations the charge is 202.60 EUR. Travels to Northern Ireland are free of charge.
Customers must always inform the rental branch of their intention to travel to the UK mainland with the vehicle and require authorization.
Damage Waiver
Damage Waiver (DW) reduces the liability of the renter in the event of damage or theft of the vehicle. If DW is not included in the reservation, the renter has full liability for the vehicle. DW is available for purchase and reduces the applicable excess. If included in the reservation, the excess amount for each incident of damage is 2000 EUR for manual Mini and Economy cars. For all other cars and vans, an excess of 2700 EUR applies. For premium and luxury vehicles an excess of 3000 EUR applies. Before purchasing DW it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If DW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. DW is not insurance.
Damage Waiver Exclusions/Voids
Damage Waiver does not cover: damage caused by the use of the wrong fuel, or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started.
Damage Waiver will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle; unauthorised repairs on the vehicle; failure to stop using the vehicle once a fault becomes known; use by an unauthorised driver; use by an unlicensed driver; use for hire and reward; use of the vehicle for any illegal purpose or deliberately causing injury or damage to property; racing, pacemaking or teaching someone to drive; use whilst under the influence of alcohol or drugs; use outside of Ireland and Northern Ireland without our written permission; overloading the vehicle with more passengers than seatbelts; towing; use off road; transporting dangerous or noxious substances; use of the vehicle in a reckless manner; or use of the vehicle on an aerodrome, airfield, airport or military installation.
Debit Card Policy
Debit cards are not accepted. Renters with residence in Ireland who wish to use a debit card must hold an Irish driving licence and provide proof of address within the last 90 days and proof of employment with a payslip if applicable.
Damage Dispute Resolution
Renters wishing to discuss or dispute any matters concerning damage to the rental vehicle may contact our damage recovery department. Please email damageclaim@em.com or call 00 353 1 800 812 781.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. This one-way fee varies based on car category, location, and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, the desired route, and car category.
Exclusive Policy
Total charges include road fund license and VAT. Damage waiver is not included and must be taken unless an alternative coverage can be verified at time of rental. Additional surcharges may apply. Additional protection products may be purchased.
Excess Protection
Excess Protection is an optional coverage that reduces the applicable Damage Waiver Excess (see Damage Waiver terms) to: 100 EUR for economy and mini vehicles, 500 EUR for premium, luxury vehicles and Luton vans, and 250 EUR for all other vehicles. You may wish to check if your personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If you decline Excess Protection then you are required to pay any applicable Damage Waiver excess and seek compensation from your carrier. Excess Protection is not insurance.
Excess Protection Exclusions/Voids
Excess Protection does not cover: damage caused by the use of the wrong fuel, or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Excess Protection will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle; unauthorised repairs on the vehicle; failure to stop using the vehicle once a fault becomes known; use by an unauthorised driver; use by an unlicensed driver; use for hire and reward; use of the vehicle for any illegal purpose or deliberately causing injury or damage to property; racing, pacemaking or teaching someone to drive; use whilst under the influence of alcohol or drugs; use outside of Ireland and Northern Ireland without our written permission; overloading the vehicle with more passengers than seatbelts; towing; use off road; transporting dangerous or noxious substances; use of the vehicle in a reckless manner; or use of the vehicle on an aerodrome, airfield, airport or military installation.
Refueling Service
If the renter does not choose to purchase an optional fuel product at the start of the rental period and does not return the vehicle with the same level of fuel as at the start of the rental period (as indicated on the Rental Agreement) the renter will be required to pay a refueling service fee calculated as the difference between the fuel level recorded on the Rental Agreement and that recorded upon the return of the vehicle multiplied by the fuel price displayed at the branch, plus a refueling charge of 15.00 EUR. Unused or excess fuel will not be refunded.
Where the vehicle is an electric vehicle and is returned with less charge than was provided at the start of the Rental Period (such level as indicated on the Rental Agreement Summary), a re-charging fee calculated as the kWhs needed to charge the vehicle to make up the difference between the charge level recorded on the Rental Agreement Summary and that recorded upon the return of the Vehicle multiplied by the kWh price displayed on the Rental Agreement Summary plus, an additional charge as indicated on the Rental Agreement Summary. No unused or excess charge will be refunded.
Mileage Policy
Mileage- all vehicles include unlimited mileage
Miscellaneous Policy
The VAT charge on cargo vans and rentals lasting more than 35 days will be 21%.
Forms of Payment
All major credit cards, issued by either Visa, Mastercard or American Express, are accepted. All cards presented must be in the renters name. A security deposit plus the estimated cost of the rental will be taken at the time of rental. All vehicles require a deposit of 250.00 EUR. Cash, checks, prepaid cards, Diners Club and Discover Card are not accepted. Renters who wish to use a debit card, issued by either Visa or Mastercard, must have residence in Ireland, hold an Irish driving license and provide proof of employment with a pay slip and a proof of address that must be less than 90 days old.
Roadside Protection
Roadside Assistance Protection (RAP) is an optional 24-hour emergency service including tyre and glass repair or replacement costs except when part of a larger repair, replacement keys costs and all recovery and call out charges as result of a fault caused by the renter.
RAP does not apply if there is a breach of the rental agreement or if a wrong fuel type is used. The renter pays a flat-rate fee that covers all roadside assistance services. Before purchasing RAP, it is advised to determine if a personal coverage is adequate to cover these charges. If RAP is declined, the renter will be required to pay any applicable charges and seek compensation from the carrier of personal coverage. RAP is not insurance.
Roadside Protection Exclusions/Voids
Roadside Protection does not cover: damage caused by the use of the wrong fuel, or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Roadside Protection will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle; unauthorised repairs on the vehicle; failure to stop using the vehicle once a fault becomes known; use by an unauthorised driver; use by an unlicensed driver; use for hire and reward; use of the vehicle for any illegal purpose or deliberately causing injury or damage to property; racing, pacemaking or teaching someone to drive; use whilst under the influence of alcohol or drugs; use outside of Ireland and Northern Ireland without our written permission; overloading the vehicle with more passengers than seatbelts; towing; use off road; transporting dangerous or noxious substances; use of the vehicle in a reckless manner; or use of the vehicle on an aerodrome, airfield, airport or military installation.
LTNT - Deposit Policy
For the car categories Mini, Economy, Compact, Standard and Cargo Vans a deposit of 250 Euro is required, restrictions and additional requirements apply to debit cards. Compact Elite and Premium vehicles require a deposit of 500.00 Euros and renters must be over the age of 30. A credit card issued by Visa, Mastercard or American Express is mandatory to rent these vehicles. All cards must be in the renter's name and be physically presented as contactless is not supported. Cash or prepaid cards are not accepted.
LTNT - VRI
Debit cards are not accepted. Renters with residence in Ireland who wish to use a debit card must hold an Irish driving license and provide proof of address within the last 90 days and a payslip.
LOB Deposit Policy
You may need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.
Renter Requirements
All drivers must present a fully valid and unexpired driving license (digital licenses are not accepted)If the driving license is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
All renters must provide a valid photo ID such as a driving license, passport, or ID card. Visitors to Ireland must also provide proof of return travel and accommodation information while in Ireland.
Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization.
Third Party Liability
If Third Party Liability is included in your reservation, the renter and additional authorized drivers will be provided with coverage that meets or exceeds the minimum required third party liability insurance against death, personal injury and damage to property. Third Party Liability is subject to compliance with all terms, conditions, limitations, exceptions and exclusions, under rental entities insurance policy.
Shannon Airport