Additional Driver
All additional drivers must meet all rental requirements. Additional drivers can be added at any rental location and at any time during the rental. An additional driver fee of EUR 7.50 (excl. VAT and local taxes) per day up to a maximum of EUR 75.00 (excl. VAT and local taxes) applies.
After Hours Service
After-Hours Pick-upCurrently, pick-ups outside the opening hours are not offered at this location.After-Hours ReturnVehicles can be returned outside the opening hours of this rental location. The entrance to the parking is located on Miatyánk Street (at the end of the cul-de-sac). Please park the vehicle on Level -1 of the car park. After passing the barrier, the dedicated Enterprise parking spaces are located immediately on the left-hand side. Make sure the vehicle is locked and ensure you have gathered all personal belongings before leaving. Place the car park ticket inside the vehicle folder. Place the vehicle folder along with the vehicle keys in the drop box. The drop box is located at the entrance to the Enterprise office. No additional charges apply for returns outside the opening hours. The renter’s responsibility for the vehicle and rental charges end once an employee inspects the vehicle the next business day.
Age Requirements
The minimum age requirement for all vehicles is 25. Renters between the age of 21 and 24 may rent the categories Mini, Economy, Compact and Intermediate. A young driver fee of EUR 7.00 per day (excl. VAT and local taxes) up to a maximum of EUR 70.00 (excl. VAT and local taxes) applies to all renters between the age of 21 and 24.
Cross Border Policy
All vehicles can be driven in Andorra, Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, and Switzerland. A cross border fee of EUR 55.00 inc VAT per border will apply for these countries.
Mini, Economy and Compact vehicles only can also be driven in Serbia and Romania. Purchase of Collision Damage Waiver and theft protection is mandatory for these territories. A cross border fee of EUR 70.00 inc VAT per border will apply for travel to Serbia and/or Romania.
In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle.
Outside of Hungary, the renter is responsible for the vehicle's compliance with local road laws, vehicle standards, compulsory equipment, and vehicle requirements. The customer is also responsible for paying any applicable toll or vignette when travelling abroad.
Unauthorized cross border travels will result in a breach of contract and incur a penalty charge based on individual assessment. A penalty fee of 3,500 EUR will apply for the unauthorized drop of the rental vehicle in a country that was not permitted for cross-border travel.
Damage Waiver
Collision Damage Waiver (CDW) reduces the liability of the renter in the event of damage to the bodywork of the vehicle. If CDW is not included in the reservation, the renter has liability for the full market value for the vehicle. CDW is available for purchase if not included in the booking.
If included in the reservation, the excess amount ranges between 1200 EUR and 2500 depending on car class. Excess will be charged every time a vehicle is damaged.
Before purchasing CDW it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges and seek compensation through their carrier of personal coverage. CDW is not insurance. In cases of damage to the rental vehicle an additional handling fee surcharge of 37.80 EUR plus VAT and local taxes where applicable will apply.
Damage Waiver Exclusions/Voids
Collision Damage Waiver does not cover: rims, wheel covers, windshield, tires, lights, crystals, interior damage, roof damage, undercarriage damage, theft of the vehicle or damages resulting from theft, damage from riots or civil unrest, damage from dangerous substances, damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started.
Collision Damage Waiver will be voided if damage is caused by: failure to secure the vehicle keys, failure to lock the vehicle, unauthorized repairs on the vehicle, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pace making, teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the country without our permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, willful or wanton negligence.
Delivery and Collection
Available from 30EUR/ occasion
Debit Card Policy
All major debit cards (VISA, MasterCard, American Express) issued in the name of the renter and present at the time of the pickup are accepted for purchases only and cannot be used for pre-authorization or the deposit. The debit card should be valid for at least 3 months. We do not accept prepaid cards (i.e. Visa Electron, Diners Club), travelers checks or cash. Currency loss shall always be borne by the customer.
Damage Dispute Resolution
If you wish to discuss or dispute any matters concerning damage to your rental vehicle, then please contact the Rental Company using the following contact information: Customer.service@alamo.hu.
One Way Drop Policy
All rentals where the vehicle is not returned to the same location as it was collected from will be subject to a one-way fee. This one-way fee varies based on car category, location, and pick-up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, the desired route, and car category.
Exclusive Policy
All extras payable at the time of rental pick-up do not include VAT and/or local airport tax, where applicable, as well as contract fee of 1 percent for rentals originating in Austria when the total amount of the rental exceeds 150 EUR. The purchase of collision damage waiver - CDW - and theft protection -TP - is highly recommended. Responsibility without CDW-TP purchase is the full value of the vehicle. Road tax highway fee - for all bookings with a pick-up in Hungary a daily surcharge of EUR 1.80 plus an additional VAT and airport surcharge if applicable applies. This fee is to be paid at time of pick up at the counter. This fee is mandatory as the driver of the car is liable to pay costs for the use of the motorway and can be fined if not adhered to.
Excess Reduction
Excess Reduction (ER) is an optional coverage available for selection by the renter. ER is only available to purchase if Collison Damage Waiver (CDW) is selected or included in the reservation. The purchase of ER reduces the customer's liability to 0 EUR in cases of damage to the bodywork of the rental vehicle. ER does not cover theft or damage caused by attempted theft. ER also does not cover damage to tires, vehicle interior, undercarriage, hub caps, rims, windscreens, loss of keys or misfuelling.
Before purchasing ER it is advised to determine, if a personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If ER is declined, the renter will be required to pay these charges up to the Damage Waiver excess amount and seek compensation through their carrier of personal coverage. ER is not insurance.
In case of damage to the rental vehicle, an additional handling fee surcharge of 37.80 EUR plus VAT, and local taxes where applicable, will apply.
Excess Reduction Exclusions/Voids
Excess Reduction will be voided if damage is caused by: failure to keep the vehicle keys secure; failure to lock the vehicle; unauthorized repairs on the vehicle; use by an unauthorized driver; use by an unlicensed driver; use for hire and reward; use of the vehicle for any illegal purpose or to deliberately cause injury or damage to property racing; pacemaking; teaching someone to drive; use whilst under the influence of alcohol or drugs; use of the vehicle outside of the country without our permission; overloading the vehicle with more passengers than seatbelts; towing; use off road; transporting dangerous or noxious substances; willful or wanton negligence.
Refueling Service
All vehicles are delivered with full tank of fuel. As a customer, you have a choice as to how you would like to pay for fuel.
Option 1 - Prepay Fuel
This option allows the renter to pay for the tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.
Option 2 - We Refill
This option allows the renter to pay Enterprise at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices and an additional administration fee of EUR 14.99 (inc VAT) is applicable.
Option 3 - You Refill
This option allows the renter to return the vehicle with a full tank to avoid extra fuel charges.
Miscellaneous Policy
In the case of any collision, damage, theft of the vehicle or keys, injury, or death occurring as a result of an accident, the renter is obliged to call the police regardless of the extent of the damage. If the renter does not contact the police within a reasonable timeframe, they accept full responsibility for the damages. The renter must complete an accident report form which is included within the documentation for the vehicle. The renter is also required to notify the lessor of any involvement in an accident, or any damage caused to other parties without delay, if contact with the lessor is not made within 24 hours, the renter becomes fully liable for the damage.
At the time of pick up/drop off of our vehicle, a Car Condition Report will be filled out and signed by the renter and the rental company employee. In the case that a Car Condition Report has not been signed by the customer at the time of drop off (eg. vehicle is returned out of opening hours or customer does not wait for the vehicle to be checked over) this will be interpreted as acceptance from the customer of the vehicle condition statement.
Personal Accident Insurance Exclusions/Voids
Personal Accident Insurance does not cover: self-inflicted injuries. Personal Accident Insurance will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, unlicensed driver or driver training, towing or pushing,intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Partial Collision Damage Waiver
If you accept CDW3 Partial Collision Damage Waiver and have accepted CDW Collision Damage Waiver, CDW3 reduces liability in cases of damage to the rental vehicle, provided the vehicle is used in accordance with the General Car Rental conditions of Enterprise Rent-A-Car HU. The amount of the Non- Waivable charge varies from EUR 250 to EUR 450 inclusive of VAT and Airport Surcharge (where applicable).
If you accept CDW3 and CDW has not been accepted you will remain responsible for all losses above EUR 500 up to the full market value of the vehicle every time the vehicle is damaged, stolen or lost. CDW3 does not cover roof, tires and windscreens, loss of keys or contamination of fuel. CDW3 is available at time of pick-up and is not available for customers on Corporate contract rentals unless there is a corporate account number present that indicates this option is applicable. Damage to the under body-work and or roof due to collision with bridges, tunnels, overhanging structures, etc., is excluded from the damage cover, unless a force majeure can be proved.
Forms of Payment
All major credit cards, issued by either American Express, Mastercard, Visa and Diners Club are accepted. All cards presented must be in the renter's name. Digital cards (Apple Pay/Google Pay etc.), traveler checks, prepaid cards, cash, debit cards and retail store cards are not accepted as methods of payment. A security deposit plus the estimated cost of the rental will be taken at the time of rental. The deposit is 1300 EUR for the categories Mini, Economy and Compact and 1600 EUR for the categories Intermediate, Standard and Passenger Van. For the categories Premium and Luxury the deposit is 3000 EUR.
Roadside Protection
Roadside Assistance Protection (RAP) is an optional emergency cover allowing the customer to waive financial responsibility for chargeable roadside incidents such as lockouts, flat battery, towing, and replacement vehicles. RAP does not cover flat tires, running out of fuel or key replacement costs. Roadside assistance is provided by a third party on behalf of Alamo/Enterprise/National.
RAP does not apply if there is a breach of the rental agreement or if a wrong fuel type is used. In such scenarios the renter pays a standard fee that covers all roadside assistance services. Before purchasing RAP, it is advised to determine if a personal coverage is adequate to cover these charges. If RAP is declined, the renter will be required to pay any applicable charges and seek compensation from the carrier of personal coverage. RAP is not insurance.
In cases of rental vehicle mechanical failure through no fault of the renter, Roadside Assistance will be provided at no cost to all renters. This service will include a tow and a replacement vehicle.
If the vehicle breaks down in the territory of Hungary, we shall endeavor to provide you with a replacement car within 8 hours.
If the vehicle breaks down outside Hungary, within a territory that has been authorized for travel by the renting branch, we shall endeavor to provide you with a replacement car within 36 hours.
If the vehicle is stolen in Hungary and through no fault of the renter (i.e., the renter can provide the registration document and vehicle key to the lessor), we shall provide you with a replacement car within 8 hours.
Roadside Protection Exclusions/Voids
Roadside Protection will be voided if damage is caused by: failure to secure the vehicle keys, failure to lock the vehicle, unauthorized repairs on the vehicle, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pace making, teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the country without our permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, willful or wanton negligence.
Renter Requirements
All drivers must present a full valid driving license. All drivers must have held their license for at least one year. All renters must also provide a valid photo ID such as a passport or government issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle.
If the driving license is written in a language and characters different to those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation. Temporary driving licenses or certificates are not accepted.
Please note that we reserve the right to request additional ID or conduct further identification checks if needed which may include an identity check with an external organization.
Arrival Directions
The office is located on the corner of the Kempinski Hotel Corvinus building, with direct street access from Miatyánk Street.
Supplemental Liability Protection
All the vehicles in our fleet are insured against bodily injury and property damage that may be inflicted on a third party as a result of an accident involving the hire vehicle. The amounts for such liability cover are available on request. You must comply with all the rental company’s terms and conditions, exceptions and exclusions in order to receive the benefit of the insurance provisions.
Theft Protection
Theft Protection (TP) is a service which, if accepted or included in your reservation, reduces your financial liability for loss of/damage to all parts of the vehicle due to theft, attempted theft or vandalism. You must comply with all the rental company’s terms and conditions in order to receive the benefit of TP if selected.
If TP is declined, you will be responsible for the full market value of the vehicle in the event of loss of/damage to all parts of the vehicle due to theft, attempted theft or vandalism.
Regardless of Theft Protection being accepted or included, all rentals are subject to a non-waivable excess for which the renter is responsible in the event of damage to, or loss of the vehicle during the rental due to theft, attempted theft or vandalism. The amount of non-waivable charge varies from depending on car category. The minimum charge will equate to 10% of the vehicle purchase price.
If you choose to rely on your own personal coverage, we strongly recommend that you fully understand the terms and conditions of any cover provided by your chosen company before you decline our optional services.
Theft Protection Exclusions/Voids
Theft Protection will be voided in the event of: failure to secure the vehicle keys, failure to lock the vehicle, unauthorized repairs on the vehicle, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pace making, teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the country without our permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, willful or wanton negligence.
Tire and Windshield Protection
Tyre and Windshield Protection (TWP) is an optional protection available to the renter. The purchase of TWP reduces the customer's liability to EUR 0 in cases of damage to the tyres and/or windscreen only. TWP does not cover damage to the rims or hubcaps of the rental vehicle. If TWP is not purchased, the customer will be held liable for the full value of damages to the tyres and windscreens. In case of damage to the rental vehicle, an additional handling fee surcharge of 37.80 EUR plus VAT and local taxes where applicable will apply.
Tire and Windshield Protection Exclusions/Voids
Tire and windshield protection does not cover the cost of replacement of tire weld or inflation kits if these items have been used. Tire and Windshield Protection will be voided in the event of: failure to secure the vehicle keys, failure to lock the vehicle, unauthorized repairs on the vehicle, use by an unauthorized driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pace making, teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the country without our permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, willful or wanton negligence.
Budapest Ferenc Liszt Intl. Airport