Additional Driver
A fee of 20 EUR (VAT included) per rental will be added to the Rental Agreement.
After Hours Service
After hours pickup: for reservation after hours pickup you should contact reservation center at least 24 hours before picking up the vehicle. A fee of 30 EUR (VAT included) will be added to the Rental Agreement. After hours returns: the return of the vehicle shall be done within city branches during working hours whereas the return outside working hours of city branches is possible with additional payment and prior approval. If customer returns the vehicle after working hours within airport branches it is free of charge.
Age Requirements
Minimum age for groups: Mini, Mini Elite, Economy, Economy Special, Compact, Compact Special, Compact Wagon, Compact SUV, Compact Convertible, Intermediate, Intermediate SUV, Standard, Standard Fullsize, Standard Wagon, Standard Van, Premium, Fullsize Van, Premium SUV, Premium Convertible, Fullsize SUV, Luxury, Luxury Van, Intermediate Elite is 18 yrs except the car group Luxury Elite for which the minimum age is 25 yrs.
Maximum age for all car groups is 80 yrs. For all drivers aged 18-20 and 70-80 a fee of 40 EUR (VAT included) per rental applies.
Cross Border Policy
Cross Border Fee within the EU countries (including Switzerland and United Kingdom) is applicable in amount of 20 EUR (VAT included) . For Montenegro, Bosnia and Herzegovina, Albania, Serbia, North Macedonia and Kosovo, and every non-EU country (excluding Switzerland and United Kingdom) a Cross Border Fee of 50 EUR (VAT included) applies per rental. In case of travelling through EU and non-EU countries (except Switzerland and United Kingdom) both charges of Cross Border Fee are applicable. The green card covers the rented vehicle with basic insurance (T.P.I.) as long as it remains in the borders of the country for which it is issued. Road assistance or car replacement while driving abroad is available. Exception: The 10 km long transit from Split to Dubrovnik driving through Bosnia and Herzegovina is free of charge.
Damage Waiver
Collision Damage Waiver (CDW) is an optional service and reduces the renter's liability in the event of damage the vehicle when no responsible third party is identified.
If CDW is not included in the reservation, it is available for purchase at the rental counter. If CDW is not included in the rental or CDW is declined, the renter will be liable for the total cost of damages to the vehicle or the full value of the vehicle in case of damage.
If purchased or included in the rental, the excess is:
1000 EUR for the vehicle categories Mini, Economy;
1200 EUR for the vehicle categories Compact;
1500 - 1800 EUR for Intermediate and Standard vehicles;
2000 EUR for all passenger Vans and all commercial vans;
and from 2500 - 5500 EUR for all Premium and Luxury vehicles.
The excess will be charged every time a vehicle is damaged
Before purchasing CDW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges and to seek compensation through their carrier of personal coverage. The Collision Damage Waiver (CDW) is not insurance.
Damage Waiver Exclusions/Voids
Collision Damage Waiver does not cover: mirror damage, tire punctures, wheel damage, interior damage, chipped or cracked windshield, wrong fuel, roof damage, undercarriage damage, damage to lights or lenses, mechanical damage, theft of the vehicle or damage resulting from theft, damage from weather or natural disasters, damage from riots or civil unrest, or damage from dangerous substances.
Collision Damage Waiver will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, an unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Delivery and Collection
For delivery or collection of the vehicle, customer should contact the rental agent at least 24h before picking the vehicle. Charge per service is 25 euros.
Damage Dispute Resolution
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: technical-support@autobenussi.hr, 00385953366000
One Way Drop Policy
One Way Rentals: One way rentals are available for all car groups between all rental locations within Croatia and selected international branches for an additional drop off fee. Please contact our reservations department at +385 99 7330862 for more information on one-way routes and associated fees.
Exclusive Policy
Cost of rental includes include Unlimited Mileage and SLP - Third Party Insurance and VAT.
Excess Reduction
Excess Reduction (ER) is an optional service which reduces the applicable excess in the event of damage or theft of the vehicle when no responsible third party is identified. If ER is not included in the reservation, it is available for purchase at the rental counter.
If purchased or included in the rental, the excess is reduced to:
300 EUR for the vehicle categories Mini and Economy;
400 EUR for the vehicle categories Compact
500 - 600 EUR for Intermediate and Standard vehicles;
600 EUR for all Passengers vans and all commercial vans;
800 - 1200 EUR for all Premium and Luxury vehicles.
The excess will be charged every time a vehicle is damaged,
The purchase of ER does not lower the renter's liability for damage to the tires and windscreen. Additional coverage can be purchased to reduce the excess to zero for damage to the tires and windscreens. If not included in the reservation, the purchase of CDW is required to be able to purchase ER.
Before purchasing ER, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If ER is declined, the renter will be required to pay these charges and to seek compensation through their carrier of personal coverage. ER is not insurance.
Refueling Service
As a customer, you can choose how to pay for fuel or EV recharging when returning the vehicle.
Fuel EV Policy at Non-Airport locations:
You may refuel or recharge the vehicle to the same level as received at the time of rental.
If you choose not to refuel or recharge the vehicle to the same fuel or charge level, you will be charged the local rate, which is typically above the local fuel price or kilowatt-per-hour price. A full tank of fuel or a fully charged EV is not guaranteed.
Fuel EV Policy at Airport Locations:
You may refuel or recharge the vehicle to the same level as received at the time of rental. If you choose not to refuel or recharge the vehicle to the same level, you will be charged the local rate, which is typically above the local fuel price or kilowatt-per-hour price.
Note: Local fuel and kilowatt rates will vary by the area in which you are renting a vehicle. A full EV charge is considered above 80%.
Insurance Policy
SUPPLEMENTARY LIABILITY INSURANCE SLI:
THIRD PARTY INSURANCE (REQUIRED BY LAW):
FREE OF CHARGE. COVERAGE LIMITS: A) THIRD PARTY BODILY
INJURY OR DEATH UP TO 2,000,000 EUR, B)THIRD PARTY
PROPERTY DAMAGE 150,000 EUR.
Forms of Payment
Visa, Discover, American Express, Diners and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle.
Deposit amounts and categories:
700.00 EUR for Mini and Economy
900.00 EUR for Compact and small Commercial Van
1100.00 EUR for Compact Convertible, Intermediate and Standard Manual
1300.00 EUR for Standard Automatic, Std. SUV and Van; Intermediate, Standard and Full size Commercial Vans
1600.00 EUR for Premium and Full size SUV
2000.00 EUR for Intermediate Elite Electric and Large People carriers
2500.00 EUR for Premium Convertible and Luxury Elite
Debit cards and cash cards are accepted as forms of payment for the rental or to purchase additional products. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.
Roadside Protection
Free 24/7 roadside assistance number: +385 72 606 606
Renter Requirements
All drivers must present a fully valid driving license. Electronic or digital driving licenses are not accepted. All drivers must have held their license for at least 1 year. In addition, all renters must present a valid photo ID such as a passport or government-issued photo ID. A valid credit card in the renter's name must be presented upon collection of the vehicle. If the driving license is written in a language and characters different from those of the country of rental, an International Driving Permit is also required. Renters are advised to check whether local authorities require foreign drivers to present an International Driving Permit to avoid the risk of potential fines. Renters with licenses from countries who are not part of the International Driving Permit Agreement should carry a certified translation.
Supplemental Liability Protection
Supplementary Liability Insurance - Third Party Insurance is required by law and free of charge. Coverage limits for third party bodily injury or death cover up to 2,000,000 EUR and for third party property damage, 150,000 EUR.
Supplemental Liability Protection Exclusions/Voids
Supplementary Liability Insurance - Third Party Insurance will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Theft Protection
THEFT PROTECTION (TP) covers the rented vehicle against total theft with a deductible amount as per categories below.
If TP is not included in the reservation, it is optional and available for purchase at the rental counter.
1000 EUR - Mini, Economy, Economy Special;
1200 EUR - Compact Manual, Compact Special;
1500 EUR - Compact Convertible, Intermediate Manual; Intermediate Automatic
1800 EUR - Intermediate SUV, Standard, Standard Fullsize, Station Wagon
2000 EUR – Standard Van, Fullsize Van;
2500 EUR - Fullsize SUV, Premium Convertible;
3000 EUR - Luxury, Luxury Van, Intermediate Elite;
5500 EUR - Luxury Elite, Premium SUV
Tire and Windshield Protection
Tire and windshield protection is an optional coverage that reduces the renter's financial responsibility in the event of damage to the tires and/or windshield and is subject to the terms and conditions of your rental contract and applicable laws.
It is available for an additional fee and reduces the excess for damage to the tires and the windshield of the vehicle to ZERO.
If not included in your reservation, a Collision Damage Waiver (CDW) is required to be able to purchase tire and windshield protection.
Zero Excess
Zero Excess (ZE) is an optional service which reduces the renters responsibility to zero (0) for all car classes in the event of damage or theft.
If not included in the reservation, the purchase of CDW is required to be able to purchase ZE.
Collision Damage Waiver (CDW) inclusions and exclusions are applicable.
The purchase of ZE does not lower the renters liability for damage to the tyres and windscreen. Additional coverage can be purchased to reduce the excess to zero for damage to the tyres and windscreens. If not included in the reservation, the purchase of CDW is required to be able to purchase ZE.
Before purchasing ZE, it is advisable to determine if the renters personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If ZE is declined, the renter will be required to pay these charges and to seek compensation through their carrier of personal coverage. ZE is not insurance.
Zagreb Downtown