Additional Driver
All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.
Age Requirements
The minimum age to rent a vehicle is 25 years of age and maximum rental age is 75 years for all vehicles.
Cross Border Policy
Unrestricted driving in Barbados only.
One Way Drop Policy
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at the time of rental. One way charges cannot be prepaid.
Refueling Service
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1 - Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas. Pre-paid gas is available at the same local fuel prices.
Option 2 - We Refill
This option allows the renter to pay at the end of the rental for gas used but not replaced. Price per liters will be sold higher than local fuel prices.
Option 3 - You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.
Loyalty Availability
Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date.
Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone).
Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations. A reservation must be booked in advance, and must have the member number attached in order to earn credit/points.
Forms of Payment
A passport in addition to a credit card, with available credit and in the renter's name, must be presented. The signature on the back must match the name imprinted on the card. In addition, if the renter has an online transaction, the number and name printed on the card must match the name and number stored for the online transaction.
Credit cards honored: American Express, MasterCard, VISA
An authorization on the renter’s credit card will be taken on all rentals at the time of pickup. The authorization placed on the renter's credit card will vary from $125.00 to $2,000.00 USD in addition to the full cost of the rental and will be dependent on the renter’s selection of protection products. This authorization amount may be used toward damages of the vehicle, late charges or citations incurred during the rental of the vehicle. See the policy for CDW-TP1 on the Protection Product page for deductible and authorization amounts.
If the renter declines CDW-TP1 he/she will be responsible for the full value of damage to or loss of the vehicle and an authorization of $2,000.00 USD plus the cost of the rental will be held on their credit card at the time of rental.
Debit and or Check cards are accepted at the locations as a form of final payment. Debit and or Check cards are considered to be any non-credit card with the American Express, MasterCard, VISA logo.
Cash is not accepted at this location.
Renter Requirements
Drivers must meet the location's minimum age requirement.
A valid driver's license from the customer's country of residence is required and must be presented at the time of rental. Must present a major credit card in the renter's name at the time of rental.
International drivers must provide a valid license from their country of residence. In addition to the drivers license, if the characters are not in English or Latin, an International drivers permit is recommended. If the drivers license is in characters other than Latin, an International permit is required or a Notarized English Translation is accepted.
All drivers are required to purchase a government mandated visitor’s permit. The fee for the permit is 5.00 USD plus VAT, per rental.
Roadside Assistance PLUS
Roadside Plus (RSP) - If selected and paid for at the time of rental, Owner offers Roadside Plus, which provides roadside assistance 24 hours a day, 7 days a week without additional charge.
RSP includes replacement of lost keys (including remote entry devices), towing (not related to an accident), flat tire service (if no inflated spare is available, vehicle will be towed), lockout service (if keys are locked inside the vehicle). jumpstarts, and fuel delivery service (limited supply to help reach nearest gas station). Tire damaged beyond repair as a result of driver neglect is the responsibility of the renter.
Theft Protection
Theft Protection is included in the purchase of CDW-TP.
Third Party Liability
Third Party Liablity (TPL) is included in the Time and Mileage rate. TPL provides coverage up to the policy limits for damages and injuries to third parties under the local rental car company's insurance. TPL coverage is subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement. This meets or exceeds the minimum financial responsibility limits - at no additonal charge to you - as outlined in the applicable motor vehicle financial responsibility laws.
Important Branch Information
We can deliver your rental vehicle to your hotel or vacation rental free of cost.
To arrange this service, please contact us at +1-246-228-4646 or CUSTOMER.SERVICE@alamo.BB.