Additional Driver
ADDITIONAL DRIVER- 5.00 EURO plus VAT per rental day for all car groups. Full rental conditions apply to all additional drivers.
After Hours Service
THE RENTAL OFFICE AT THE DURRES LOCATION SERVICES AFTER HOURS PICKUPS AND RETURNS.
AFTER HOURS PICKUPS- OUR COUNTER WILL BE MANNED TO ACCOMODATE AFTER HOURS PICKUPS. THIS SERVICE IS ON REQUEST AND A MINIMUM ADVANCE NOTICE OF 24 HOURS IS REQUIRED. PLEASE CALL RESERVATIONS AT 355 676000900 FOR FURTHER INFORMATION. THERE IS A FEE OF 15.00 EUR FOR AFTER HOURS SERVICE.
AFTER HOURS RETURNS- PLEASE PARK THE RENTAL VEHICLE IN THE PARKING LOT AND DROP THE VEHICLE KEY IN THE DROP BOX LOCATED AT THE RENTAL OFFICE.
Age Requirements
The minimum age to rent is 18 with the exception of Fullsize vans and Luxury SUVs. Please see young and old driver fee specifications below.
Minimum rental age without the young driver fee is 21 for all car groups, with the exception of Fullsize vans and Luxury SUVs which have a minimum rental age of 25 and 27 respectively.
Maximum rental age without the old driver fee is 70 for all car groups.
Young and Old Drivers Fees apply as follows. All fees are inclusive of VAT.
18-20 3.60 EUR per day for all car groups except Fullsize vans and Luxury SUVs
21-26 3.60 EUR per day for Luxury SUVs.
70+ 3.60 EUR per day for all car groups.
Cross Border Policy
Cross-border rentals are permitted within European continent countries, excluding Bulgaria, Ukraine, Belarus, Russia, and Kazakhstan. A prior written authorization is required. There is also an insurance fee that applies. This kind of rentals should be requested from Enterprise-Rent-A-Car at least 7 working days prior the pickup date. Please contact with the Reservations Department for further information. Charge is 40 EURO per rental excluding VAT. Customer is obliged to purchase the green card which covers the rented vehicle with third party insurance (T.P.I.) as long as it remains outside of Albania. Road assistance or car replacement while driving abroad is not available. In the case of any accident outside of Albania and without prior cross border authorization from Enterprise, the Renter may be charged for the full amount of damage to the rented vehicle.
Damage Waiver
Collision Damage Waiver (CDW) is an optional product that reduces the renter's liability in the event of damage or theft of the vehicle when no responsible third party is identified. If CDW is not included in the reservation, it is available for purchase at the rental counter. If CDW is not included in the rental or CDW is declined, the renter will be liable for the full cost of damages to the vehicle or the full value of the vehicle in case of loss or theft. Deductible amounts for each category are as follows: Mini, Economy: deductible amount of 700 EURO, Compact, Intermediate: deductible amount of 1200 EURO, Standard: deductible amount of 1,500 EURO Full Size: deductible amount of 2,500 EURO; Luxury: deductible 3500 EUR. CDW does not provide any coverage concerning damages provoked at the underneath part of the vehicle, interior part of the vehicle, wind shields, mirrors and tires. Basic condition is that the damage is not due infringement of the road. CDW is a mandatory purchase prior to purchasing SCDW or ZE.
CDW is not valid if the accident is caused off road or outside the asphalt network. Any accident caused under the influence of alcohol or drugs will not be covered from any protection product.
Damage Waiver Exclusions/Voids
Collision Damage Waiver does not cover: mirror damage, tire punctures, wheel damage, interior damage, chipped or cracked windshield, wrong fuel, roof damage, undercarriage damage, mechanical damage, damage from natural disasters, damage from riots or civil unrest, or damage from dangerous substances. Collision Damage Waiver will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, an unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle.
Delivery and Collection
Delivery and collection service of the rented vehicle within 15km of city limits is available during office hours, at a charge of 50 EURO (excluding VAT). Each additional km beyond 15km of city limits (up to a maximum of 10 km) will be charged at 0.60 EURO per km (excluding VAT). The renter must be present to show their passport and confirm payment method. For night deliveries and/or collections, a night delivery charge will apply in addition to the above charges at a charge of 15 EURO (excluding VAT)
Damage Dispute Resolution
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: eva.gjeli@ehiglobal.com
One Way Drop Policy
One Way Fee within Albania: Free of charge within 40 kilometer distance between stations otherwise a fee of 120 EURO will be applied.
INTERNATIONAL ONE-WAY RENTALS: Are available for specific routes upon request with a minimum advance notice of 24 hours at an extra cost per route. In the case that the vehicle is left for any reason outside of the borders of Albania or at a rental location in which one-way rentals are not permitted; the Renter will be responsible for all rental vehicle recovery costs in addition to the fee for similar distance.
International one-way fee excludes cross border fee and green card fee which are mandatory for any travel outside of Albania.
Exclusive Policy
COST OF RENTAL INCLUDES UNLIMITED KM, THIRD PARTY INSURANCE AND VAT.
Excess Reduction
EXCESS REDUCTION INSURANCE (ER) is an optional product that reduces customers' deductible. The deductible amounts for each category are as follows: Mini, Economy: deductible amount of 350 EURO, Compact, Intermediate: deductible amount of 600 EURO, Standard: deductible amount of 700 EURO, Full Size: deductible amount of 1,200 EURO; Luxury: deductible 1800 EUR.
Refueling Service
REFUELING POLICY: Full to Full. All Rented Vehicles are delivered to, or collected by, the renter with a full tank of fuel. Refueling Fee of 3.00 euro per liter it is applied. Renter will be charged for wrong fuel usage the amount of 250 euro. Purchasing full tank service in advance is not available.
Insurance Policy
SLP SUPPLEMENTARY LIABILITY PROTECTION - THIRD PARTY INSURANCE, REQUIRED BY LAW, IS FREE OF CHARGE AND INCLUDED IN ALL RATES. COVERAGE LIMITS - THIRD PARTY BODILY INJURY OR DEATH UP TO 142,000.00 EUR. THIRD PARTY PROPERTY DAMAGE 35,714.00 EUR.
Forms of Payment
Visa and Mastercard credit cards are accepted. All cards presented must be in the renter's name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle. The car categories Mini and Economy require a deposit of 290.00 EUR, Compact and Intermediate vehicles have a 390.00 EUR deposit and Standard, Full size and Luxury vehicles require a 1000.00 EUR deposit. Debit cards, cash cards and cash are accepted as forms of payment for the rental or to purchase additional products. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.
Roadside Protection
24/7 Roadside Assistance is free of charge within the territory of Albania as long as customer was not at fault or in breach of rental conditions. In the event the renter is at fault or in breach of rental conditions then fees will apply. This service is provided directly from our licensee partner Albania Car Rentals. Roadside Assistance services include vehicle recovery, loss of keys and lockouts. 24/7 Roadside Assistance Tel Nr: +355 676000900. Loss of vehicle plates and vehicle documentation will result in a fee of 220.00 EUR inclusive of VAT.
Renter Requirements
All drivers must provide a valid driving license at the time of rental which has been held for at least 3 years. In addition to a valid driving license the primary renter must provide ID card or passport, and a major credit card in their own name. Additional ID or further identification checks may be requested if deemed necessary.
Supplemental Liability Protection
Supplementary Liability Protection - Third Party Insurance is required by law, free of charge and included in all rates. Coverage limits for third party bodily injury or death cover up to 142,000 EUR and for third party property damage, 35,714 EUR.
Theft Protection
Theft Protection (TP) is an optional protection product which covers the rented vehicle against total theft with a deductible amount. Daily Premium excluding VAT ranges from €10 for Mini and Economy with a deductible of €700, €12 for Compact and Intermediate with a deductible of €1200, €15 for Standard and Full Size with a deductible of €1500 and €25 for Luxury with a deductible of €3500.
Tire and Windshield Protection
Tires and Windshield protection is an optional coverage that reduces the renters' responsibility in the event of damage to the tires and/or windshield and the undercarriage of the vehicle subject to the terms and conditions of your rental contract and applicable laws. It is available for an additional fee and reduces the excess for damage to the undercarriage, the tires, or the windshield of the vehicle to ZERO.
Zero Excess
ZERO EXCESS (ZE) is an optional product that reduces the applicable deductible in the event of damage or theft of the vehicle to zero. If ZE is not included in the reservation, it is available for purchase at the rental counter. (including Tires and Windshield). CDW is mandatory before purchasing ZE product.
ZE product is not valid if the accident is caused off road or outside the asphalt network. Any accident caused under the influence of alcohol or drugs will not be covered from any protection product.
Tirana Mother Teresa Airport